MAY 29TH – UPDATE ON CREDIT CARD REFUNDS

As of 4:30pm this afternoon, we have received confirmation from esportsdesk that they have finally processed all credit card refunds. 

You should start seeing the refunds on your credit cards next week as it can take a few days for some card providers.

May 20th Update

Parents, I want to take a minute to update you. Today, BCPFA (Provincial governing body) sent out 2 emails with updates to all football and cheer families in BC.

The 1st email was focused on Return to Play and outlines the steps the Province has to follow so that the individual leagues can play. Our league is working on assisting with defining what that might look like, but the final approval and go ahead comes from the Provincial body and affects all Community Football clubs in BC.

The 2nd email was supposed to be about refunds, but it seems there was a mixup and the wrong email was sent. I wish I could give you a proper update here, but unfortunately the communication to the football clubs on this topic has has been limited. We have been pushing for updates for weeks.

There are 2 situations related to refunds.
1 – if you paid North Surrey directly (this means you registered using our NS Web Registration page and paid NS directly by cash, check, etransfer, debit), we have reached out to you all and these refunds have been processed, checks written and mailed. If you have not received your check, let us know, and we can confirm, but as noted, they have all been mailed.
2 – if you registered with esportsdesk and paid with a credit card…this is the frustrating part (and trust me I am right there with you)…. Esportsdesk has this money and opted to handle the refunds themselves rather than dispersing the money to the clubs for us to refund.. PLEASE NOTE THIS AFFECTS ALL CLUBS, NOT JUST NS… there are thousands of player registrations for BC Football they are dealing with in this unusual situation. Clubs do not have control over these refunds and we have been pushing to have the process sped up.

If you have questions about your credit card refund and when it will be processed, feel free to contact esportsdesk at 1.604.235.1987

I also need to say it, and I can’t believe I have to, but no one at North Surrey football is holding your money. We have long processed the refunds we were in control of. There is no need to threaten or abuse this great group of volunteers. If you have questions, I am happy to have a civil conversation about the situation and I will tell you everything I know about the status of return to play, thoughts and plans around safety for players, parents and volunteers and refunds, but we will not respond to those parents who are threatening or abusive about a situation that is beyond our control.
For those of you that have been patient and understanding, thank you! 🖤💛

The NS executive has been working hard to make this situation as smooth as we can and working towards a safe return for our kids to the sport they love.

Jean McPherson
President, North Surrey Minor Football 🖤💛

Hello North Surrey Football family. We miss you all!!

We appreciate your patience as we work through this unprecedented time. I wanted to give you all an update regarding registration refunds. We are hopeful that the Fall season will go ahead and we look forward to seeing you all soon.

We just received confirmation from the Provincial leagues have approved refunds of their annual membership/insurance fees (as previously mentioned, these are normally not refundable). We had been waiting for this to initiate refunds and avoid having to refund multiple times.

PLEASE REVIEW THE BELOW AS THERE ARE MULTIPLE SCENARIOS.

If you have any questions, please reach out to us by email or FB messenger using the link on this page.

If you registered on esportsdesk for Spring Flag (and paid by credit card), the refund requests have been sent to esportsdesk to process. They have told us, this process can take 3 weeks for the refund to appear on your credit card. There are no additional steps you need to take.

If you registered on esportsdesk for Fall Football (and paid by credit card). We have requested these be refunded for now as well. The refund requests have been sent to esportsdesk to process. They have told us, this process can take 3 weeks for the refund to appear on your credit card. There are no additional steps you need to take. NS will still hold your spot for fall should the season go ahead and will will reach out individually to arrange payment to the club once the season is confirmed.

If you registered on our website and paid at the clubhouse for Spring (cash, check, debit, etransfer), you have the option to carry your registration over to the fall season or request a refund. Follow the instructions below to request refund or request carry over. If you have already sent an email, you do not need to resend.

• send an email to registrar.surreyfootball@gmail.com with the following information
  • Player Name
  • Team/Coach Name
  • Request Refund or Carry over to Fall
  • If you are requesting refund, please also include
    • Parent Name
    • Current Mailing Address * if you paid by cash, check, debit/cc (directly at the clubhouse) or etransfer your refund will be by cheque and this will be mailed to you. 

Again, Ii you have any questions, please reach out to us by email or FB messenger using the link on this page.

We are hopeful that the Fall season can go ahead and look forward to seeing you all.

Jean McPherson

President, North Surrey Minor Football
#nsmf #effortandrespect #footballfamily

Spring Flag Season Update as of March 27, 2020
Hello North Surrey Football family. It is very hard to have to let you know, but due to the current situation with COVID-19, the league has decided to cancel the 2020 Spring Flag Season. We were hoping that at least part of the season could go ahead, but at this time there are too many unknowns and the health and safety of our players, coaches, referees and parents are our number 1 priority.

I know you all have questions with regards to refunds. At this time, here is the information I have available to me.

First, let me explain how the registration fee is broken out. Spring Flag Registration for 2020 was $225 which consists of

• $20 BC Community Football Membership
• $23 BC Provincial Football Membership and Insurance
• $15 Football Canada Membership
  • These 3 fees go towards things like player insurance, coaching certification and access to Provincial and National Championships. These are annual fees and normally are non-refundable. The leagues have agreed to refund these for the 2020 Spring Season – COVID19 Refund Policy_rev
• The remainder goes towards uniforms, equipment (footballs, flags, etc.) and jamboree fees (fields, refs, etc.) Luckily, we were able to cancel our uniform purchase before it was too late and we haven’t paid the league jamboree fees, so that portion is easily refundable. We have purchased and distributed equipment, but this can be reused so we will “eat” that cost.
  • Players will not get or cannot order a SF uniform
  • Anyone who paid $5 for the jersey customization will have this refunded as well.

OPTIONS

*If you have already requested your refund through the registrar email below, please know that we have received your email and we will be processing refunds as soon as possible.

1 – Spring Flag refund $225 per player that was registered and paid. If you registered on esportsdesk and paid by credit card, you will be refunded.

2 – if you registered on the NS site and paid, cash, cheque, debit or etransfer, we can carry over your full paid registration fees paid to the 2020 fall season. For most divisions there will be a small amount left owing, but we will confirm that on a case by case basis.

3 – if you have applied for Kidsport or Jumpstart, we have not received that money yet and will be working directly with each of these associations to determine the best course of action to cancel/carry over your application requests.

For option 1 or 2 above, please follow the below instructions so that we can process your request. Please note that we expect a high number of emails coming in, so responses may be delayed, but we will get back to you as soon as possible.

To help expedite your request, please;

Send an email to registrar.surreyfootball@gmail.com

Include in the email:

• Player Name
• Coach Name
• Parent Name
• Current Mailing Address * if you paid by cash, check, debit/cc (directly at the clubhouse) or etransfer your refund will be by cheque and this will be mailed to you. If you paid by credit card online (esportsdesk), that refund will be issued directly to your credit card.
• Options 1 (refund) or 2 (carry over to Fall Season)

This is not the news that we or our players wanted, but we are looking forward to getting back out on the field as soon as we can do so safely.

Over the next weeks/months, the Club and League’s focus will move to the 2020 Fall Season and we hope that will be able to move forward without further interruption. For now, please stay safe and healthy and make sure our players keep working on their skills. Just think of this as the off season, a very extended one.

FYI, Here is the notification shared by our parent league, the VMFL regarding the season cancellation.

Jean McPherson

President, North Surrey Minor Football
#nsmf #effortandrespect #footballfamily

Practices are cancelled until further notice!

The health ot our NSMF players and families is our first priority.

• Stay home if you are feeling sick
• Don’t share water bottles during practice or games
• No hand shaking/high-fives
• Wash your hands regularly and avoid touching your face
• Refer to Football Canada and Fraser Health sites for updates.

Statement from BCPFA

North Surrey Football will continue to follow recommendations from local Government and League officials.

This page will be updated as changes occur.

Are you hoping to play football at the next level? University, Junior?
Come out and learn about the programs and what you need to do to be ready!
This is something you won’t want to miss!!
#nsmf #effortandrespect #footballfamily

WILL BE RESCHEDULED

Coach Shomari Williams, UBC Recruiting Coordinator and Defensive Line Coach

Tyler McLaren, President of BC Junior Football and special Guests

Coach Jordan Linnen, SFU Linebackers Coach and Assistant Recruiting Coordinator

Open to all Community Football Players

Sign up here

Congratulations to Michael Jenkins and Mikela Roy-Finley on being awarded the Helen Johnson VMFL Scholarship for the 2019 season.

Our 2020 NSMF AGM will be held at the North Surrey Football Clubhouse on January 20th, 2020 at 7pm